by michael eli dokosi/www.blakkpepper.com/ghana
The Public Utilities Regulatory Commission (PURC) is urging the public to report the damage of their appliances caused by power surges.
Chairman of the Technical Committee of PURC, Mr. Ishmael Edjekumhene noted the commission can’t act unless they received complaints from affected consumers adding when a consumer asserts that power outages damaged their appliances, an investigation is conducted to ascertain the claim upon which compensation is offered.
“We have regional offices affected persons can visit to pick complaint forms and make a case. We cannot state the sanctions but the utility providers have some benchmark they are measured by,” Mr. Edjekumhene submitted.
The Commission is made up of nine members and includes a Chairman, an Executive Secretary, an institutional representative each for labour (TUC), industry (AGI), and domestic consumers, as well as 4 experts in various aspects of the Commission’s work. The commissioners are appointed by the president in consultation with the council of state for five-year terms, which are renewable. The Commission is supported by a secretariat headed by the executive secretary.
The Public Utilities Regulatory Commission (PURC) was set up as a multi-sectorial regulator by Government of Ghana in October, 1997 under the Public Utilities Regulatory Act, 1997 (Act 538) as part of the utility sector reform process to regulate the provision of utility services in the electricity and water sectors.