Notable telecommunication company Vodafone Ghana has held its annual media soiree at the Imperial Peking Chinese Restaurant at Airport in Accra where Director of External Affairs, Gayheart Mensah stated 100 more cell sites have been set up to support the company’s 4g deployment.
He stated that service gets degraded in areas where there is very high demand for data for which reason the company “will erect new infrastructure new to cater to the extra demand.”
For those who are recently facing difficulties when sending funds from their Vodafone app to rival telco MTN, he assured “the problem is not from our end” adding it’s a problem with inter-operability which has warranted discussions with Ghana Interbank Payment and Settlement Systems (GhIPSS), Bank of Ghana (BOG) and MTN for the issues to be resolved.
According to Mr. Mensah, Vodafone Ghana offers the cheapest bundles per price adding the company came up with Vodafone X for Uber folks who are data savvy.
On the issue of the telcos complying with government directive of stopping the upfront deductions of the Communications Service Tax (CST) which was unpopular with the masses, the External Affairs Directive stated the company had complied with the directive.
He added that the very nature of their business was such that when a policy directive is given, it takes time to comply as the bundle products have validity periods and other constraints which needed time to iron out.
On the directive for bundles not to expire and be rolled over, he likened the situation to a patron going to a restaurant for a buffet at a cost for a period adding for the same charge, some ate little while others depending on their belly ate heavily. He held that the one who ate little within the period couldn’t return the following day to top-up by getting a free meal because he ate little the previous day.
In his estimation, every bundle came with terms and conditions and so if a subscriber opted for the terms, in a free market economy, the telco mustn’t be compelled to be uniform.
Mr. Gayheart Mensah however said consultation was ongoing to iron out the issues.
External Affairs Manager with Vodafone Ghana, Daniel Asiedu informed bloggers, journalists and vloggers that Vodacash agents have security with the agent insurance to provide cushioning in the event of robbery or medical care should something untoward happen.
“There is a package to enjoy when hospitalized or for the next of kin,” he added.
Mr. Asiedu also revealed that the insurance cover was enticing more people in the agency business excited to join the Vodafone bandwagon.
There is also the travel insurance packet for those who travel long distances by road as well as a life assurance polices with Star Life Assurance.
To enjoy the cover, subscribers are required to pay premium daily, weekly or monthly enabling a cover up to GHc5,000.00 to be accessed should anything happen.
The Vodafone app has been enhanced, become more interactive and active according to the External Affair Officer. Vodafone continues to be committed to its National Coding Program launched last year which aims to train 10,000 youth in five years to help make Ghana become digitally competitive.
For those who already have training, and need seed money to open their businesses or guidance to commercialize, the company works with industry experts to provide the needed support.
Vodafone Ghana is also delighted with the progress with its instant learning school-an online platform for kids basic learning right up to higher learning using Vodafone to access knowledge and according to Daniel Asiedu the site has recorded 3 million hits, showing it’s proving to be a valuable resources material.
Other project area include financial inclusion, Healthline TV show also screened on YouTube tackling various medial ailments as well as free medical screenings organized by the company in the country’s deprived areas.